Lumenhart
The short version
- Something not working? Contact us first. Our team can usually fix it quickly.
- If we can’t fix it, or Pro isn’t right for you, ask within 14 days of your payment and we’ll refund it in full.
- Refunds aren’t available more than 14 days after a payment, unless the law requires one.
- Cancel any time. You won’t be charged again, and Pro keeps working until the end of your paid period.
1. The 14-day refund window
You can ask for a refund within 14 days of a payment, and we’ll refund that payment in full. The 14 days start on the day the payment is made. This applies to your first payment and to each renewal, for both monthly and yearly plans.
When a refund is issued, the license key for that payment is deactivated.
2. If something isn’t working
If Activity Cleaner isn’t working as it should, please email us first at support@lumenhart.com and tell us what happened. Our team will look into it and do everything we can to fix it quickly.
If we can’t solve the problem, we’ll refund your payment in full, as long as you first told us about it within 14 days of that payment. If fixing it takes us past the 14th day, you won’t lose your refund because of the delay.
3. How to ask for a refund
Our orders are processed by Paddle, our Merchant of Record, so you can ask for a refund in either of these ways:
- Email us at support@lumenhart.com with the email address you used to buy and, if you have it, your order number. We’ll take care of the rest.
- Go to paddle.net, look up your order with the email address you used, and request a refund.
4. After 14 days
Refunds aren’t available for requests made more than 14 days after a payment. For example, if you paid on 1 March, the last day to ask for a refund for that payment is 15 March.
If a problem first appears after that, we’ll still help you fix it, but that payment won’t be refunded, unless the law where you live requires it.
5. Cancelling a subscription
You can cancel at any time from your license page, using the link in your Paddle receipt email, or by emailing us. Once cancelled, you won’t be charged again, and Pro stays active until the end of the period you’ve already paid for. Cancelling on its own doesn’t trigger a refund; if you’d like one within the 14-day window, just ask.
6. When you’ll get your money
Refunds are made by Paddle to the payment method you used. They’re usually processed within a few days, and depending on your bank or card provider, it can take up to 10 business days to appear in your account.
7. Your legal rights
This policy doesn’t affect any rights you have under the consumer laws of the country where you live, including any statutory right to cancel. Paddle may also issue refunds under its own refund policy.
8. Contact us
Email support@lumenhart.com.